|
E-Concierge
For Hotels & Cruises
|
E-Concierge is a unique solution for Hotels and
Cruises. Wireless and portable touch screen devices
are provided in each hotel room which serve the
purpose of providing information and entertainment
to the guests. It also acts as a means of communication
between the guest and the Hotel/Cruise.
These devices being wireless and portable, could
also be carried along by the guest anywhere in
the Hotel/Cruise premises.
|
|
Benefits for the Guests
• Details of the complete staying facility
and other
recreational facilities
• Conversation with the reception through
Audio/Video/Text
• Ordering from In-house restaurants and
Bars though online menu
• Booking timings to use the spa
• Billing and re-booking facility for stay
• Instant access to services like car hire, currency
exchange and ticketing
• A complete travel and shopping guide
• On demand audio/video entertainment.
• Internet browsing and messenger chat
• Internet phone (VoIP) and much more…
Benefits for the Hotel/Cruise
• Profitable gains
The Hotel/Cruise gain a lot of monetary benefits in
terms of the revenue generation through additional sources
of income. These include revenue through
Advertising – which is advertising banners
of other brands that are in the same line of business.
These can be sectioned according to the categories on
the system. For instance- the shopping category could
include ads of malls and other retailers in the city.
Internet - there can be a chargeable Internet
facility provided to the guests. This would also include
facilities to chat, play games, make online calls etc.
• In-house promotions
Facilities that are in the hotel/cruise can be promoted
through the columns on the top or the bottom of the
system screen. These can also be helpful to generate
additional income through utilization of all the resources
available. These include promotional ads for the In-house
spas, restaurants and other such paid services. The
final result being increased revenues from the same
number of guests.
• Competition
With E-Concierge, the Hotel/Cruise can move ahead of
all its competitors in terms of providing service in
comfort through the means of latest technology. This
will also give them immense recognition and prepare
them on the future front of technology.
• Customer Satisfaction
With E-concierge solutions, the Hotel/Cruise will gain
loyal and satisfied customers who would want to experience
the same kind of unique service and comfort again and
again.
• Live up-gradation
With the solution being totally upgradeable, any information
can be modified and changed whenever required using
the content management software that is provided along
with the solution.
• Easy implementation
The solution being wireless and using industry standard
WiFi technology, is very easy to implement with no changes
required in the existing infrastructure. The devices
being handy, can be accommodated easily.
The new E-concierge thus makes every journey, a remarkable
destination for all the guests.
For further information, please see the e-brochure. You can also download and view the Virtual Demo (12MB size).
|
